Overview

Exchanges and Returns

I hope you love your purchase but if not, or you would like to return or exchange it for something else I accept returns for 14 days.

Refunds and exchanges can be offered if the object is unworn and returned in the original packaging. Please note that return shipping fees cannot be refunded unless there is damage.

What if something is Damaged/ broken on arrival??

This should not happen as they are carefully packed but please contact me as soon as possible if so and I will refund or exchange the items. I will ask for the broken items to be returned.

 

Exchanges

If you have changed your mind please get in contact to discuss an exchange.

If the piece has been bought as a gift I am happy to offer an exchange, just email me directly.

Shipping returns

To return your product, you should mail your product to: Stephanie Carlton

Shoemakers Cottage

Norwich Road, Dicklebugh

Norfolk UK IP214NR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. 

Need help?

Contact me at info@stephaniecarltonstudio.com for questions related to refunds and returns.